We start with the business problem, not the technology. Lasting transformation needs people, processes and technology working together, so we combine business analysis, process improvement, Microsoft Business Applications, practical AI and change support to create measurable, sustainable value. We're honest about what will and won't move the needle.
Business analysis & transformation
Most transformation problems start upstream, with unclear objectives and requirements. We do the analysis that gets scope and requirements right, then help you shape and lead the change so it actually delivers. This is where TRANSCIM is strongest.
- Business analysis and requirements engineering
- Process discovery, mapping and improvement
- Target operating model and transformation roadmap
- Business case, prioritisation and outcome definition
- Stakeholder engagement and delivery assurance
Microsoft Business Applications
Get more value from the Microsoft platform you already own. We provide functional consulting, configuration and adoption across Dynamics 365 CE/CRM, Business Central and the Power Platform, always tied to a business outcome, never technology for its own sake.
- Dynamics 365 CE/CRM: Sales, Customer Service, Marketing
- Business Central and Dynamics NAV (implementation and migration)
- Power Platform: Power Apps, Power Automate, Power BI
- Microsoft 365 and functional consulting
- Configuration, UAT and user adoption
Process improvement & automation
Most wasted time hides in the gaps between systems. We map how work really flows, remove the friction, and automate the repetitive parts with the Power Platform and integration, so your team spends less time on admin and more on the work that counts.
- Process discovery and mapping
- Workflow automation with Power Automate
- Custom apps with Power Apps (canvas and model-driven)
- System integration and Dataverse architecture
- Service improvement and continuous optimisation
Practical, governed AI adoption
AI only pays off when it's aimed at a real problem and kept under control. We help you find the use cases worth doing, build Copilot and Copilot Studio agents grounded in your own knowledge, and put responsible-AI guardrails around them.
- AI readiness assessment and use-case discovery
- Microsoft 365 Copilot rollout and adoption
- Copilot Studio agent design and build
- Responsible-AI guardrails, evaluation and monitoring
- Measuring value, not activity
Change & user adoption
Technology alone does not transform an organisation. When new systems land, people often revert to familiar tools and processes unless the change is supported properly. We help your people adopt new ways of working, and help capability stay in your team rather than walking out the door with them.
- Change management and user adoption
- Training, documentation and enablement
- UAT support and go-live readiness
- Building internal capability, reducing vendor dependency
- Service improvement after go-live
We're also exploring how organisations understand and protect critical knowledge when experienced people retire, resign or change roles, an emerging area of our research rather than a finished product.
Flexible support for Microsoft Partners
Delivery partners don't always have every capability in-house on every programme. We provide flexible, practitioner-led support to Microsoft Partners, plugging in the business analysis, functional and change capability a project needs. We work to your standards, under your direction, and your client relationship stays yours.
- Business analysis, requirements discovery and process mapping
- Dynamics 365 CE/CRM and Business Central/NAV functional capability
- UAT, documentation and stakeholder engagement
- Change, adoption, delivery and optimisation support
- Complementary capability, not a competing resource pool
Larger or specialist engagements. For substantial ERP implementations, specialist architecture, complex integrations, data engineering or large transformation programmes, TRANSCIM works collaboratively with clients, Microsoft Partners and complementary specialists to bring together the capability required. Collaboration is deliberate: you get the right people for the work.
Backed by hands-on Microsoft experience
TRANSCIM is a member of the Microsoft AI Cloud Partner Program, with hands-on experience across Dynamics 365, Business Central, the Power Platform and Copilot Studio, applied to real business problems, not technology for its own sake.
Our three-phase delivery approach
We can support a focused piece of discovery or contribute to a longer transformation programme. Either way, we use a structured delivery approach informed by established Microsoft delivery practices, including Success by Design where appropriate.
Discover
We start with the outcome you need. Workshops with the people closest to the problem, mapped against the systems and data you already have.
Design & Deliver
We design the smallest solution that hits the outcome, then ship it in iterations you can use immediately. No multi-month dark builds.
Adopt & Improve
Training, change support and measurement so the solution gets used. We hand over to your team with everything documented.
Where we work hands-on
The areas we specialise in directly. Broader specialist work is delivered collaboratively, as set out above.
Discuss your project
Tell us what you're trying to achieve. We'll reply within 24 hours with whether we can help and what the next step looks like.